Effective Date: 11/22/2025
Direct Commissary (“Company,” “we,” “our,” or “us”) operates the Commissary & Media Directory (the “Site”), an informational directory designed to help users locate authorized inmate service providers used in correctional facilities across the United States.
This Privacy Policy explains how we collect, use, and protect information when users access or interact with the Site. By using the Site, you agree to the practices described in this policy.
1. Overview
The Commissary & Media Directory serves as an informational reference that organizes publicly available information about companies that provide inmate-related services within correctional facilities, including communication systems, commissary services, trust account deposits, and digital media platforms.
Direct Commissary operates the Site but does not provide inmate services directly and is not affiliated with correctional facilities or third-party service providers listed within the directory.
2. Information We Collect
When you visit or interact with the Site, we may collect certain types of information.
Personal Information (Voluntarily Provided)
Users may provide limited personal information when contacting us or submitting inquiries. This may include:
Name
Email address
Message content or support request details
Technical and Usage Data
We may automatically collect certain technical information when users access the Site, including:
IP address
Browser type and device information
Pages visited and navigation behavior
Date and time of visits
Referring websites
This information helps us analyze usage patterns and improve the performance of the Site.
Important:
The Commissary & Media Directory does not collect financial information, inmate account credentials, or payment data, as the Site does not process transactions or manage inmate services.
3. How We Use Information
Information collected through the Site may be used for the following purposes:
Operating and maintaining the Commissary & Media Directory
Improving site functionality and user experience
Analyzing website traffic and performance
Responding to user inquiries or support requests
Protecting the integrity and security of the Site
We only use information for legitimate operational purposes related to maintaining and improving the directory.
4. Third-Party Providers and External Websites
The Site may reference or link to companies that provide services used within correctional facilities, such as:
Inmate phone systems
Secure messaging platforms
Digital tablet services
Commissary ordering platforms
Trust account deposit services
Inmate media or entertainment services
These services are operated by independent third-party companies.
Direct Commissary and the Commissary & Media Directory:
Do not operate or manage these services
Are not affiliated with the listed providers
Are not responsible for the privacy practices or policies of those companies
Users should review the privacy policies of any external service provider before submitting personal or financial information on their platforms.
5. Cookies and Analytics
The Site may use cookies and similar technologies to enhance user experience and analyze website performance.
Cookies may be used to:
Understand visitor behavior and traffic patterns
Improve navigation and usability
Maintain basic website functionality
Users may disable cookies through their browser settings; however, some parts of the Site may not function as intended if cookies are disabled.
6. Data Sharing and Disclosure
Direct Commissary does not sell, rent, or trade personal information collected through the Site.
Information may only be disclosed if necessary to:
Comply with applicable laws or legal processes
Protect the security and integrity of the Site
Enforce our website policies or terms of use
7. Data Security
We implement reasonable technical and organizational measures designed to protect user information from unauthorized access, alteration, or disclosure.
Despite these efforts, no internet-based system can be guaranteed to be completely secure. Users access the Site at their own discretion.
8. User Rights
Depending on applicable laws, users may have the right to:
Request access to personal information we may hold
Request correction or deletion of submitted personal data
Contact us regarding how their information is used
Requests related to personal information may be submitted through the Site’s contact method.
9. Updates to This Privacy Policy
Direct Commissary may update this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or website functionality.
Updated versions will be posted on this page with a revised Effective Date. Continued use of the Site indicates acceptance of the updated policy.
10. Contact Information
For questions or requests related to this Privacy Policy, users may contact:
Direct Commissary
Operator of the Commissary & Media Directory
[Insert Contact Email or Contact Page]
Important Notice:
The Commissary & Media Directory functions solely as an informational directory that helps users identify companies providing inmate-related services. All services, transactions, and communications occur directly between users and the respective third-party service providers.